In accordance with EU consumer protection laws, you are entitled to a statutory 14-day cooling-off period starting from the date you receive your goods.

All return shipping costs for voluntary returns caused by personal preference or wrong model selection shall be borne solely by you. This cost liability notice is clearly displayed on the checkout page to meet EU legal disclosure requirements.

To exercise your right of withdrawal, you must submit a return request via email to info@mihogo-eu.com within 14 days after receipt. Once we approve your request, you are required to send the items back within the following 14 days.

Items kept intact and unused can be returned within 14 days upon delivery for a full refund with no restocking fee applied. The original delivery fee paid when placing your order will not be refunded.

Except for shipping mistakes made by our team, all return delivery fees shall be covered by you. Refunds will be issued to the original payment method you used for checkout.

All returned electric bikes must be sent back with complete original packaging, original charger, keys, tools and user manuals. Corresponding charges will be deducted from your refund if any accessories are missing.

Vehicles with obvious riding stains, collision marks, water damage or unauthorized disassembly and modification will be deemed heavily used. Deductions will be assessed based on the extent of wear and may amount to the full product value.

You are responsible for all shipping fees incurred when returning goods, and initial delivery charges are non-refundable.

We recommend using a trackable delivery service and purchasing shipping insurance, as we cannot guarantee receipt of your returned package.

Please inspect your order thoroughly upon delivery. Contact us immediately if your items are faulty, damaged or incorrectly delivered, and we will assess the issue and provide a proper solution.

You may refuse delivery and take photos or videos as evidence if the outer carton is severely damaged. We will arrange a free replacement or full refund and cover all related shipping costs in such cases.

If you sign for the package first and only find minor surface scratches with no functional faults on the frame, motor or battery, free return will not be available. We can offer a one-time compensation to fully settle the after-sales matter, and no further return requests will be accepted afterwards.

If internal core parts are damaged and the e-bike cannot function normally after you sign for delivery, you need to provide complete photo and video evidence within 7 days of receipt to apply for free return, with all shipping costs covered by us.

If you accept a visibly damaged outer package and later request a return merely due to surface scratches, all round-trip shipping fees will be at your expense.

We reserve the right to charge a fixed €65 handling fee per e-bike to offset logistics losses if you refuse delivery of an order placed by yourself.

Once goods have been dispatched, we cannot amend delivery addresses, intercept shipments or cancel orders. If you insist on refusing delivery, we will refund the product payment to your original payment method after the parcel is returned to our warehouse, minus the €65 fixed fee.

You may apply for shipment interception for orders without a generated tracking number, though we cannot guarantee successful cancellation. No fees will be charged if shipment has not been arranged.

Once a tracking number is issued and goods are shipped out, orders cannot be cancelled or intercepted mid-transit. A fixed €65 handling fee per e-bike will be deducted from your refund to cover logistics losses if you voluntarily refuse delivery.

All shipping costs arising from returns caused by an incorrect delivery address provided by you or voluntary delivery refusal shall be borne by you.

The most efficient solution is to submit a return application for your current item first. After your return is approved, you may place a separate new order for the item you want.

Due to hazardous goods transportation regulations, high-capacity lithium-ion batteries for e-bikes cannot be returned via standard couriers, and separate battery returns are not supported.

If your battery develops manufacturing defects within the warranty period, we will send you a brand-new replacement battery free of charge and cover all outbound shipping costs for the new unit. You do not need to return the faulty battery to us.

If battery damage is caused by improper use, impact or water immersion, you will need to purchase a brand-new battery at full price and bear all relevant delivery fees.

Warranty Service: We provide free replacement spare parts for manufacturing defects of motors, batteries and controllers within the valid warranty period, and we cover all outbound shipping fees for spare parts. After the warranty expires, all spare part costs and delivery fees shall be paid by you.

The following types of damage are not covered under warranty, and you will bear all fees related to maintenance, part replacement and return shipping:

Water immersion and liquid corrosion, crash and impact damage;

Unauthorized disassembly, modification and self-repair of core components;

Malfunctions resulting from overloading, extreme off-road riding and improper operation;

Normal wear and tear of consumables including tires, brake pads and saddles.

We will notify you once we receive and inspect your returned goods and inform you whether your refund application is approved. If approved, funds will be refunded to your original payment method within 2 to 15 working days.

Refunds will be processed within 14 days of receiving your returned goods.

Please allow extra processing time for banks and credit card providers to complete the refund transfer to your account.

This return policy sets out our internal service terms and does not override or restrict any statutory consumer rights granted to you by EU consumer protection legislation.

If you have any questions, please email us at info@mihogo-eu.com

Service Email: info@mihogo-eu.com

Service Hours: 9 a.m. to 6 p.m. daily (CET / CEST)